If you have changed your mind for whatever reason we offer a 14 day returns period starting the day after you receive your order, which is extended to 30 days for faulty items.
Spend Over $1200: SAVE $80 - Use Code: LOVEMG80
Spend Over $800: SAVE $50 - Use Code: LOVEMG50
Spend Over $200: SAVE $30 - Use Code: LOVEMG30
Christmas Freebies: 24 Months Warranty for All Phones
Spend Over $1200: SAVE $80 - Use Code: LOVEMG80
Spend Over $800: SAVE $50 - Use Code: LOVEMG50
Spend Over $200: SAVE $30 - Use Code: LOVEMG30
Christmas Freebies: 24 Months Warranty for All Phones
Spend Over $1200: SAVE $80 - Use Code: LOVEMG80
Spend Over $800: SAVE $50 - Use Code: LOVEMG50
Spend Over $200: SAVE $30 - Use Code: LOVEMG30
Christmas Freebies: 24 Months Warranty for All Phones
If you have changed your mind for whatever reason we offer a 14 day returns period starting the day after you receive your order, which is extended to 30 days for faulty items.
Mobile Guru Australia Pty Ltd
Level 7, 22 Albert Road,
South Melbourne Victoria 3205
We aim to process all refunds or notify you if there are any issues on the same working day that a return is received, however please note that during busy periods this can take up to 48 hours.
In all instances the buyer assumes responsibility for the return costs.
We do not cover defects and/or damage resulting from:
We do not cover consequential or incidental damages, including but not limited to, loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.
All faults must be reported to us upon initial discovery of the fault, as continuing to operate a device with a fault may cause the device to become irreparable. You will be held financially liable in this case and any costs associated with the return will become yours. In this instance, we will not uphold a warranty repair or replacement.
Handsets must be returned to us without any security measures (for example, passwords, passcodes) in place which would prevent our engineers from completing a full assessment and factory reset. Handsets returned to us with a security measure in place will be subject to extensive delays.
If removal is not possible on the device, then we require this information to be included on the returns form or via an email to hello@mobileguru.com.au in order to process the return fully and to action a remote removal.
We also require that the following sundries are removed prior to the handset being returned, as they will be disposed of upon receipt:
We do not under any circumstances provide any kind of guarantee for data loss and all returns will be factory reset and wiped. We do advise that backups of the phone’s data are taken at regular intervals.
The handset must be returned to us on or before the date the warranty period expires, outside of this period it will be deemed as out of warranty and returned to you subject to the relevant fees.
Please ensure that the handset is packaged safely and in accordance with the courier’s guidelines before sending it to us, please retain your proof of postage and tracking number.
You are responsible for the handset until we accept delivery.
Each and every handset is put through phases of stringent testing that exceeds industry standard prior to listing for sale and again before dispatch, to provide our customers with complete peace of mind. We ensure every warranty return is put through the same testing process to ensure consistency.
Should we deem a warranty return to be fully working, then this handset will be returned to you providing payment of the relevant fees is made within the required timeframe. The return processing fee is $14.95 and the return postage fee is $14.95
Our warranty covers the cost of parts and labour to either repair or replace eligible warranty returns with a like for like model or agreed alternative. However, you are responsible for the following fees:
If we are unable to reach you with regards to either further information we require or in the case of returns, in order to obtain the associated return fees then your return will be retained by us for a period of 30 days. If this period elapses, then the returned item will be disposed of and any return or warranty policies void.
Unclaimed returns are items that have been returned to us without a valid returns number or any paperwork, these will be held for 30 days, after this period we will dispose of the item accordingly and your returns policy will be void.
It is the buyer’s responsibility to ensure that the address is correct and full. We regret that we cannot change or amend the address after purchase and so please do not ask us to do so. If you contact us prior to dispatch with regards to an incorrect address then we will do our utmost to prevent the package being sent and we will offer you a full refund so you can repurchase with the correct details. However, if this is not possible then unfortunately, it would be up to you to arrange collection from the incorrect address.
If the address you have entered is undeliverable and the package is returned to us then the item will be held in lost property for a period of 30 days. If we are unable to achieve contact within this time-frame then the item may be disposed of.
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